Terms of Service · Rockfort AI

These Terms of Service ("Terms") are a binding agreement between Rockfort Technologies LLP ("Rockfort AI," "we," "us," or "our") and the individual or entity ("you," "Customer") that accesses or uses our website at www.rockfort.ai, our applications, APIs, and related products and services (collectively, the "Services"). By accessing or using the Services, creating an account, or clicking to accept these Terms, you agree to be bound by them. If you do not agree, do not use the Services. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.

1. Eligibility & Accounts

To access certain features you must register for an account. You agree to provide accurate, complete information and to keep it up to date. You are responsible for safeguarding your account credentials and for all activity that occurs under your account. Notify us immediately at support@rockfort.ai if you suspect unauthorized use.

2. The Services

Rockfort AI provides AI-powered security software and related services, which may include threat detection, monitoring, analysis, and related tooling. The specific features, capabilities, and service levels available to you depend on the plan, subscription, or order you purchase. We may update, enhance, or modify the Services from time to time. We will not materially decrease the core functionality of a paid subscription during your then-current term without a comparable replacement or notice as described in Section 17.

3. Deployment Models (Cloud, VPC, On-Prem)

The Services may be offered in multiple deployment configurations, including (a) a multi-tenant cloud service hosted by us or our subprocessors ("Cloud"), (b) a single-tenant deployment within your cloud environment ("VPC"), and (c) a deployment within infrastructure you control ("On-Premises"). The configuration applicable to you is identified in your order or agreement.

3.1 Customer-controlled environments

For VPC and On-Premises deployments, you are responsible for provisioning, securing, patching, and maintaining the underlying infrastructure, networks, operating systems, and access controls on which the Services run, and for meeting the documented minimum system requirements. We are not responsible for issues arising from your environment, your configuration, or your failure to apply updates we make available.

3.2 Software license for self-hosted components

Where the Services include software we make available for installation in a VPC or On-Premises environment ("Software"), we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to install and use the Software solely for your internal use, in accordance with these Terms, the applicable order, and any documentation, for the duration of your subscription. You may not copy (except for reasonable backups), modify, reverse engineer, decompile, or create derivative works of the Software except to the extent that restriction is prohibited by applicable law.

3.3 Updates and support

Effective security depends on timely updates. For self-hosted deployments, you agree to install updates, signatures, and patches we provide within a commercially reasonable period. We are not liable for security incidents attributable to your failure to deploy updates we have made available.

4. Orders, Fees & Payment

Fees for the Services are set out in the applicable order form, subscription plan, or pricing page. Unless otherwise stated, fees are quoted in US Dollars, are exclusive of taxes, and are non-refundable except as expressly provided. You authorize us (or our payment processor) to charge the payment method on file for all fees due. Subscriptions renew automatically for successive terms unless cancelled before the end of the then-current term. We may revise pricing for future terms with prior notice. Late or failed payments may result in suspension as described in Section 16. You are responsible for all applicable taxes other than taxes on our net income.

5. Acceptable Use

You agree not to, and not to permit any user or third party to:

use the Services in violation of any applicable law, regulation, or third-party right;
use the Services to build a competing product, or to copy features or functionality;
resell, sublicense, or provide the Services to third parties except as expressly permitted;
interfere with, disrupt, or attempt to gain unauthorized access to the Services or related systems;
circumvent usage limits, license restrictions, or security or authentication measures;
upload malicious code or use the Services to transmit unlawful, infringing, or harmful content;
use the Services to attack, scan, or test systems you do not own or lack authorization to test;
remove or obscure any proprietary notices in the Services or Software.

We may investigate suspected violations and cooperate with law enforcement. Because the Services are security tools, you are solely responsible for ensuring your use is lawful and authorized within your environment and against your own assets.

6. Customer Data & Privacy

"Customer Data" means data, content, logs, telemetry, and information that you or your users submit to or that is processed by the Services. As between the parties, you retain all rights in Customer Data. You grant us a limited license to process Customer Data solely to provide, secure, and maintain the Services, and as otherwise permitted in these Terms or an applicable data processing agreement ("DPA"). We improve the Services using what we learn from how they perform. We never use Customer Data to train AI models.

Our collection and use of personal information is described in our Privacy Policy. Where we process personal data on your behalf, the parties will enter into a DPA, which is incorporated into these Terms by reference. You are responsible for obtaining all necessary rights and consents to provide Customer Data to us and for the accuracy and legality of that data.

We may collect and use aggregated, de-identified, or anonymized data derived from operation of the Services for analytics, benchmarking, and product improvement, provided such data does not identify you or any individual.

7. Security

We maintain administrative, technical, and organizational safeguards designed to protect the Services and Customer Data in our possession, as further described in our security documentation. No method of transmission or storage is completely secure, and for VPC and On-Premises deployments, a substantial portion of the security posture depends on your environment and controls. You agree to promptly notify us of any suspected vulnerability or incident involving the Services at support@rockfort.ai.

8. Intellectual Property

The Services, Software, and all related intellectual property are and remain the exclusive property of Rockfort AI and its licensors. Except for the limited rights expressly granted in these Terms, no rights are granted to you by implication, estoppel, or otherwise. All rights not expressly granted are reserved. The Rockfort AI name, logos, and marks may not be used without our prior written permission.

9. Feedback

If you provide suggestions, ideas, or feedback about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate that feedback into our products and services without restriction or obligation to you.

10. Third-Party Services

The Services may interoperate with or link to third-party products, integrations, or websites that we do not control. Your use of third-party services is governed by their terms, and we are not responsible or liable for them. Enabling an integration may authorize the exchange of data between the Services and the third party at your direction.

11. Confidentiality

Each party may access the other's confidential information in connection with the Services. The receiving party will use the disclosing party's confidential information only to perform under these Terms and will protect it with at least reasonable care. Confidential information does not include information that is or becomes public through no fault of the receiving party, was rightfully known without obligation of confidence, or is independently developed. Either party may disclose confidential information if required by law, provided it gives reasonable notice where permitted.

12. Warranties & Disclaimers

Each party represents that it has the authority to enter into these Terms. Except as expressly stated in these Terms or an applicable order, the Services and Software are provided "as is" and "as available," and Rockfort AI disclaims all warranties, express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that they will detect, prevent, or remediate all security threats, vulnerabilities, or incidents. Security is probabilistic and depends on factors outside our control, including your environment, configuration, and the evolving threat landscape. The Services are a tool to assist your security program and are not a guarantee against compromise.

13. Indemnification

You will defend, indemnify, and hold harmless Rockfort AI and its affiliates, officers, and employees from and against any third-party claims, damages, liabilities, and reasonable costs (including reasonable attorneys' fees) arising out of or related to (a) your use of the Services in violation of these Terms or applicable law, (b) Customer Data, or (c) your breach of Section 5 (Acceptable Use). We will defend, indemnify, and hold you harmless from third-party claims alleging that the Services, as provided by us and used in accordance with these Terms, infringe that third party's intellectual property rights, excluding claims arising from your environment, modifications, or combination with non-Rockfort products. The indemnified party will give prompt notice and reasonable cooperation, and the indemnifying party will control the defense and settlement.

14. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or related to these Terms or the Services, even if advised of the possibility of such damages.

Except for breach of Acceptable Use, indemnification, or confidentiality, each party's total aggregate liability arising out of or related to these Terms will not exceed the total amounts paid or payable by you to Rockfort AI for the Services in the 12 months preceding the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

15. Term & Termination

These Terms apply while you use the Services or have an active subscription. Either party may terminate for material breach that remains uncured 30 days after written notice. Upon termination or expiration, your right to access the Services ends, and you must cease use of and, for self-hosted deployments, delete or de-install any Software and certify deletion on request. We will make Customer Data available for export for a limited period as described in the applicable order or DPA, after which we may delete it. Sections that by their nature should survive (including Sections 8, 9, 11, 12, 13, 14, 18, and 19) will survive termination.

16. Suspension

We may suspend your access to the Services, in whole or in part, if (a) your account is overdue, (b) your use poses a security risk or may harm our systems or other customers, (c) you breach Section 5, or (d) suspension is required by law. Where practicable, we will give notice and an opportunity to cure. We will restore access promptly once the cause is resolved.

17. Changes to the Terms or Services

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by posting on the website or emailing the account contact) before they take effect. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Services.

18. Governing Law & Disputes

These Terms are governed by the laws of the State of Telangana, India, without regard to its conflict-of-laws rules. The parties consent to the exclusive jurisdiction of the state and federal courts located in Hyderabad, Telangana, India for any dispute not subject to arbitration. Nothing in this section prevents either party from seeking injunctive relief to protect its intellectual property or confidential information.

19. General

These Terms, together with any order forms, DPA, and policies referenced herein, constitute the entire agreement between the parties regarding the Services and supersede all prior agreements on the subject. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control (force majeure). There are no third-party beneficiaries. Notices must be in writing and sent to the contact addresses on record.

20. Contact

Questions about these Terms? Contact us at:

Rockfort Technologies LLP
F. No. 102, Aditya Sadan, Maruthi Nagar, Malkajgiri, Hyderabad – 500047, Telangana, India
Email: support@rockfort.ai

Terms of Service.